Holiday payments are fully protected by the good practice guidelines issued by the Department of Trade and Industry governing the provision of package tour holidays
Terms and Conditions
Terms and Conditions
• 1. Eurostar allocates a limited number of seats to be sold at each price level. If space is unavailable at our quoted price we will revert to you before booking higher priced seats. These are most likely to apply at weekends, public holidays and for short-notice bookings.
• 2. Customers’ money is held by the Trustees of the holiday trust fund in accordance with package travel regulations 1992 issued by the Department of Trade and Industry governing the provision of package tour holidays.
• 3. Customers’ money will only be released by the Trustees to the Tour Operator once the client has returned from travel.
• 4. In the event that we are unable to confirm your booking any money taken will be returned to you.
• 5. All bookings are subject to availability. As such it is not always possible on Eurostar to seat all members of your party travelling together.
• 6. Cancellations made more than 28 days before the departure will be charged 50% of the full holiday price. Any made within 28 days of departure will be charged at the full holiday price. On Disney bookings no money can be refunded for cancellations.
• 7. Amendments, if possible will be charged at £35. Amendments are subject to availability and the payment of all additional charges generated by the amendments. This does not include changing your dates of travel, or changing the names on the booking.
• 8. For bookings within 3 days of departure please telephone us.
• 9. Delpech Travel Promotions Ltd, the transport provider or the hotelier will not be liable for any losses or expenses whatsoever should your journey be delayed or cancelled. It is obligatory that you should have adequate travel insurance that provides cover for delay and cancellation.
• 10. Eurostar prices are based on the generally available 'mid off peak' fares.
• 11. Travel must take place as indicated on the tickets.
• 12. Eurotunnel do not take cars fitted with CNG or LPG tanks or dual fuel cars. Please make sure the car you are taking meets this requirement.
• 13. Once issued, tickets are not transferable.
• 14. Valid passports/Visas are required. It is your responsibility to make sure you are in possession of valid documentation.
• 15. Carriage is subject to the terms and conditions of transport provider. Please check their website for details.
• 16. Changes in transportation costs, including the cost of fuel, due taxes or fees chargeable for services such as landing dues or embarkation or disembarkation at ports and airports and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no additional charges imposed within 15 days of your departure.
• 17. These short breaks are brought to you by Delpech Travel Promotions Ltd.
• 18. Delpech Travel Promotions Limited arranges the transport supplied in these packages acting as agent on behalf of Eurostar or Eurotunnel, and some ferry companies. Please see their respective websites for full terms & conditions of carriage.
• 19. Please note under 12s must be accompanied by a competent adult over the age of 18. Persons aged 12-17 may travel alone provided they have a full, valid passport or identity card issued in their own name and are in possession of either a hand-written letter of consent from a parent, or guardian, witnessed by an official person, or a completed Unaccompanied Minors Consent Form.
• 20. We cannot guarantee that all the hotel facilities featured on our website are available all of the time. Please check with us if a particular facility is required.
• 21. Delpech Travel Promotions take every precaution to ensure that all details on this website are accurate.
Please contact us for a complete list of our terms & conditions
